At Insurance Solutions Group dba Luis Sarmiento Agency, your privacy is fundamental to our operations. Insurance Solutions Group dba Luis Sarmiento Agency ("we," "us," or "our") is an independent property and casualty insurance agency committed to delivering insurance products and risk management services. While client information is essential for underwriting, servicing, and administering your coverage, maintaining the strict confidentiality of your personal nonpublic information is paramount. This Privacy Statement applies to nonpublic personal information collected by us in connection with our property and casualty insurance products and services. We operate under the following core principles regarding your personal data: We do not sell your personal information to third parties for monetary or other valuable consideration. We maintain strict physical, electronic, and procedural safeguards compliant with federal and state regulations to protect your nonpublic personal financial information. We collect and utilize client information strictly to the extent required to conduct our business, service policies, process claims, and fulfill regulatory requirements. Mobile information non-sharing: No mobile or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. 1. Gathering of Information We collect nonpublic personal information about you from the following sources: Direct Applications & Forms: Information provided directly by you on quotes, policy applications, or related insurance intake documentation (e.g., name, address, Social Security Number, vehicle details, driver's license numbers). Digital & Online Interactions: Technical data collected directly or indirectly through your usage of our website, web forms, internet service providers, data analytics tools, and digital platforms. Transactional Activity: Information regarding your policy history, premium payments, billing records, coverage selections, and loss/claims history with us, our partner carriers, or independent brokers. Third-Party Verification & Consumer Reports: Information obtained from consumer reporting agencies, motor vehicle departments (MVRs), Comprehensive Loss Underwriting Exchange (C.L.U.E.) reports, government records, and marketing partners as permitted by law. Medical & Protected Information: Health or medical records obtained strictly when necessary for underwriting, servicing, or processing specific property, casualty, or liability claims. We gather and utilize this data solely in accordance with applicable state and federal insurance regulations or to fulfill your direct request for coverage. 2. Sharing of Information We disclose nonpublic personal information only as permitted or required by law to facilitate the insurance transaction requested by you. We may share nonpublic personal financial information with non-affiliated third parties under the following operational circumstances: Insurance Carriers & Service Providers: Financial service providers and risk-bearing carriers, general agents, reinsurers, claims adjusters, and third-party administrators necessary to quote, underwrite, bind, and administer your policy. Operational Vendors: Non-financial vendors assisting in our operations, such as legal counsel, IT infrastructure providers, payment processors, and fraud-detection networks. Legal Requirements: Government agencies, regulatory authorities, or law enforcement entities in response to subpoenas, court orders, or mandated statutory reporting. MANDATORY A2P 10DLC / TEXT MESSAGING PRIVACY DISCLOSURE No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. We will not disclose personally identifiable medical information to non-affiliated companies for any purpose other than the underwriting, rating, or administration of your insurance policy or claim, unless explicitly authorized by you or required by law. 3. Safeguards & Access Controls We restrict access to your nonpublic personal information strictly to those employees, licensed producers, and authorized representatives who require access to deliver products, manage coverage, or service your account. We maintain administrative, physical, and technical safeguards designed to protect against unauthorized access, loss, alteration, or disclosure of your data. 4. State-Specific Rights & Access Depending on your state of residence, you may possess specific rights regarding your personal data, including: The right to access recorded nonpublic personal information maintained in our systems. The right to request correction, amendment, or deletion of recorded personal information that you believe is inaccurate. To submit an information-access or correction request, provide your full legal name, policy or account number, and a detailed description of your request using the contact channels below. 5. Contact Us For questions regarding this Privacy Statement, or to exercise your privacy rights, contact us at: Insurance Solutions Group dba Luis Sarmiento Agency Attention: Compliance / Privacy Officer Mailing Address: 1308 E. Sunshine ST Springfield, MO 65804 Direct Phone: 417-889-1907 Compliance Email: team@isglsa.com Website: https://www.isglsa.com/privacy-policy

Terms and Conditions 1. Acceptance of Terms By accessing or using the website for Insurance Solutions Group dba Luis Sarmiento Agency, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you are prohibited from using this site. 2. Insurance Quotes and Coverages All quotes generated through our website, including those facilitated by third-party integrations, are estimates based on the information provided. A quote does not constitute a binding contract, an offer of insurance, or a guarantee of coverage. Final rates and policy issuance are subject to underwriting approval by the respective carrier. 3. SMS/Text Messaging Policy (A2P 10DLC Compliance) To comply with The Campaign Registry (TCR) and telecommunication regulations, the following terms apply to all mobile communications: Opt-In: By providing your mobile phone number, you voluntarily consent to receive text messages from Insurance Solutions Group dba Luis Sarmiento Agency regarding your insurance quotes, policy updates, billing notices, and general customer service. Data Restrictions: We do not share text message opt-in consents or related mobile telephone numbers with third parties, except with our service providers and vendors to provide our SMS Services. Your mobile information will not be shared, sold, or distributed to any third parties or affiliates for marketing or promotional purposes. Opt-Out Protocol: You may opt out of the SMS services at any time. Reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any message from us to revoke your consent. Support: For assistance or technical support regarding mobile messaging, reply HELP to any message from us. Rates and Frequency: Message frequency will vary depending on your interactions with our agency. You are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply. 4. Third-Party Integrations Our digital infrastructure utilizes embedded third-party services to capture lead data and import insurance records. While we mandate strict security protocols, Insurance Solutions Group dba Luis Sarmiento Agency is not liable for the independent privacy practices, terms of use, or operational uptime of these external service providers. 5. Limitation of Liability The site and SMS services are offered on an "as-is" basis. Insurance Solutions Group dba Luis Sarmiento Agency and its service providers will not be liable for any failed, delayed, or misdirected delivery of any message or information sent through the website or SMS services. To the fullest extent permissible by law, we are not responsible for any direct, indirect, incidental, or consequential damages arising from your use of this digital platform. 6. Modifications We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.

Find tailored insurance solutions at Insurance Solutions Group, Luis Sarmiento Agency (ISG) in Springfield, MO. Specializing in life, home, auto, and more, we offer expert advice and customized plans to protect what's important to you. Securing Your Future with Trusted Protection Explore Tailored Insurance Plans to Safeguard and Protect What Matters Most Get a Quote SERVICES Dedicated to Your Security and Peace of Mind. 01 Life Insurance Secure your family's future with our life insurance plans, including term and whole life options. Enjoy financial protection, flexible payments, and various coverage levels for peace of mind. Get a quote today to ensure your loved ones' financial stability. 02 Home Insurance Protect your home with our custom home insurance, covering disasters to theft. Enjoy coverage suited to your lifestyle and budget, including liability protection. Discover affordable rates and tailor your policy for peace of mind. 03 Auto Insurance Drive confidently with our tailored auto insurance. Our plans cover everything from collisions to theft, protecting you, your vehicle, and others. Enjoy competitive rates and flexible coverage options. Get peace of mind—find out how to get your policy today. 04 Commercial Insurance Boost your business with our complete commercial insurance. Covering everything from property damage to liability. Enjoy tailored solutions, risk management, and affordable rates. Contact us to safeguard your business assets and ensure smooth operations. 05 Medicare Manage your healthcare smoothly with our Medicare insurance plans. Providing coverage for a wide range of services, our options enhance your Medicare benefits and address healthcare cost gaps. Enjoy custom advice, plans tailored to your health and budget, and comprehensive coverage. Reach out to explore your Medicare choices and secure your health protection. ABOUT About our Business Welcome to ISG, a trusted insurance brokerage based in Springfield, Missouri, serving clients across Missouri, Kansas, Illinois, Oklahoma, Arkansas, Florida, Colorado, and Arizona since 2009. Fluent in both English and Spanish, we're committed to providing exceptional service to our diverse community. By collaborating with numerous insurance providers, we ensure our clients get personalized, optimal coverage solutions tailored to their unique needs. At ISG, our mission is to exceed your expectations by offering peace of mind through comprehensive insurance protection. Our team is dedicated to guiding you through the insurance process, ensuring you're well-informed and your assets are protected. Let us handle the complexities of insurance, allowing you to focus on what's important. Discover the difference with ISG, where your peace of mind is our top priority. Our Team Luis Sarmiento Owner / Agent Jason Noguera Agent Claudia Botdorf Health & Life Producer/Agent Lucas Arias Agent Herminia Fernandez All Lines Producer Mercedes Sikaffy Customer Service Rep. Vicky Acero Agent Julia Valdes Office Assistant Alejandro Sarmiento Marketing Rep. Absolutely the best insurance agent I have ever met! Luis took his time to explain every detail. He compared “apples to apples” to what I had with my previous carrier. I recommend him most highly for all your insurance needs: life, auto, home, business! Great deal, amazing policies! Marcel Popa We have life insurance policies for all four of us as well as a home insurance policy through Luis' agency. Luis is very knowledgeable, thorough and extremely professional. He has been patient to answer all of our questions and very prompt in follow up on issues. We highly trust and recommend him. Emily Johnston ISG provided top-notch insurance services, expertly tailoring the perfect coverage for my needs at a great price. Their team was very knowledgeable and supportive, making the entire process smooth and hassle-free. I highly recommend ISG to anyone seeking insurance solutions. Tiffany Smith Get A Quote First name* Last name* Email* Phone* By submitting this form and signing up for texts, you consent to receive text messages from Insurance Solutions Group dba Luis Sarmiento Agency at the number provided, including automated messages and messages related to Customer Care. Consent is not a condition of purchase. Msg & data rates may apply. Msg frequency varies. Unsubscribe at any time by replying STOP or clicking the unsubscribe link (where available). Reply HELP for help. Privacy Polic y & Terms Service Needed Life Insurance Home Insurance Auto Insurance Commercial Insurance Medicare Other How can we help? Get a quote