At Insurance Solutions Group dba Luis Sarmiento Agency, your privacy is fundamental to our operations. Insurance Solutions Group dba Luis Sarmiento Agency ("we," "us," or "our") is an independent property and casualty insurance agency committed to delivering insurance products and risk management services. While client information is essential for underwriting, servicing, and administering your coverage, maintaining the strict confidentiality of your personal nonpublic information is paramount. This Privacy Statement applies to nonpublic personal information collected by us in connection with our property and casualty insurance products and services. We operate under the following core principles regarding your personal data: We do not sell your personal information to third parties for monetary or other valuable consideration. We maintain strict physical, electronic, and procedural safeguards compliant with federal and state regulations to protect your nonpublic personal financial information. We collect and utilize client information strictly to the extent required to conduct our business, service policies, process claims, and fulfill regulatory requirements. Mobile information non-sharing: No mobile or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes. 1. Gathering of Information We collect nonpublic personal information about you from the following sources: Direct Applications & Forms: Information provided directly by you on quotes, policy applications, or related insurance intake documentation (e.g., name, address, Social Security Number, vehicle details, driver's license numbers). Digital & Online Interactions: Technical data collected directly or indirectly through your usage of our website, web forms, internet service providers, data analytics tools, and digital platforms. Transactional Activity: Information regarding your policy history, premium payments, billing records, coverage selections, and loss/claims history with us, our partner carriers, or independent brokers. Third-Party Verification & Consumer Reports: Information obtained from consumer reporting agencies, motor vehicle departments (MVRs), Comprehensive Loss Underwriting Exchange (C.L.U.E.) reports, government records, and marketing partners as permitted by law. Medical & Protected Information: Health or medical records obtained strictly when necessary for underwriting, servicing, or processing specific property, casualty, or liability claims. We gather and utilize this data solely in accordance with applicable state and federal insurance regulations or to fulfill your direct request for coverage. 2. Sharing of Information We disclose nonpublic personal information only as permitted or required by law to facilitate the insurance transaction requested by you. We may share nonpublic personal financial information with non-affiliated third parties under the following operational circumstances: Insurance Carriers & Service Providers: Financial service providers and risk-bearing carriers, general agents, reinsurers, claims adjusters, and third-party administrators necessary to quote, underwrite, bind, and administer your policy. Operational Vendors: Non-financial vendors assisting in our operations, such as legal counsel, IT infrastructure providers, payment processors, and fraud-detection networks. Legal Requirements: Government agencies, regulatory authorities, or law enforcement entities in response to subpoenas, court orders, or mandated statutory reporting. MANDATORY A2P 10DLC / TEXT MESSAGING PRIVACY DISCLOSURE No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates. We will not disclose personally identifiable medical information to non-affiliated companies for any purpose other than the underwriting, rating, or administration of your insurance policy or claim, unless explicitly authorized by you or required by law. 3. Safeguards & Access Controls We restrict access to your nonpublic personal information strictly to those employees, licensed producers, and authorized representatives who require access to deliver products, manage coverage, or service your account. We maintain administrative, physical, and technical safeguards designed to protect against unauthorized access, loss, alteration, or disclosure of your data. 4. State-Specific Rights & Access Depending on your state of residence, you may possess specific rights regarding your personal data, including: The right to access recorded nonpublic personal information maintained in our systems. The right to request correction, amendment, or deletion of recorded personal information that you believe is inaccurate. To submit an information-access or correction request, provide your full legal name, policy or account number, and a detailed description of your request using the contact channels below. 5. Contact Us For questions regarding this Privacy Statement, or to exercise your privacy rights, contact us at: Insurance Solutions Group dba Luis Sarmiento Agency Attention: Compliance / Privacy Officer Mailing Address: 1308 E. Sunshine ST Springfield, MO 65804 Direct Phone: 417-889-1907 Compliance Email: team@isglsa.com Website: https://www.isglsa.com/privacy-policy

Terms and Conditions 1. Acceptance of Terms By accessing or using the website for Insurance Solutions Group dba Luis Sarmiento Agency, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you are prohibited from using this site. 2. Insurance Quotes and Coverages All quotes generated through our website, including those facilitated by third-party integrations, are estimates based on the information provided. A quote does not constitute a binding contract, an offer of insurance, or a guarantee of coverage. Final rates and policy issuance are subject to underwriting approval by the respective carrier. 3. SMS/Text Messaging Policy (A2P 10DLC Compliance) To comply with The Campaign Registry (TCR) and telecommunication regulations, the following terms apply to all mobile communications: Opt-In: By providing your mobile phone number, you voluntarily consent to receive text messages from Insurance Solutions Group dba Luis Sarmiento Agency regarding your insurance quotes, policy updates, billing notices, and general customer service. Data Restrictions: We do not share text message opt-in consents or related mobile telephone numbers with third parties, except with our service providers and vendors to provide our SMS Services. Your mobile information will not be shared, sold, or distributed to any third parties or affiliates for marketing or promotional purposes. Opt-Out Protocol: You may opt out of the SMS services at any time. Reply STOP, QUIT, CANCEL, OPT-OUT, or UNSUBSCRIBE to any message from us to revoke your consent. Support: For assistance or technical support regarding mobile messaging, reply HELP to any message from us. Rates and Frequency: Message frequency will vary depending on your interactions with our agency. You are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply. 4. Third-Party Integrations Our digital infrastructure utilizes embedded third-party services to capture lead data and import insurance records. While we mandate strict security protocols, Insurance Solutions Group dba Luis Sarmiento Agency is not liable for the independent privacy practices, terms of use, or operational uptime of these external service providers. 5. Limitation of Liability The site and SMS services are offered on an "as-is" basis. Insurance Solutions Group dba Luis Sarmiento Agency and its service providers will not be liable for any failed, delayed, or misdirected delivery of any message or information sent through the website or SMS services. To the fullest extent permissible by law, we are not responsible for any direct, indirect, incidental, or consequential damages arising from your use of this digital platform. 6. Modifications We reserve the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of the website following any changes indicates your acceptance of the new terms.

Find tailored insurance solutions at Insurance Solutions Group, Luis Sarmiento Agency (ISG) in Springfield, MO. Specializing in life, home, auto, and more, we offer expert advice and customized plans to protect what's important to you. Asegurando su futuro con protección confiable Explore planes de seguro personalizados para salvaguardar y proteger lo más importante Contacto SERVICIOS Dedicados a su seguridad y tranquilidad. 01 Seguro De Vida Asegure el futuro de su familia con nuestros planes de seguro de vida, que incluyen opciones a plazo y de vida entera. Disfrute de protección financiera, pagos flexibles y varios niveles de cobertura para su tranquilidad. Obtenga una cotización hoy para garantizar la estabilidad financiera de sus seres queridos. 02 Seguro De Casa Protege tu hogar con nuestro seguro de hogar personalizado, que cubre desde desastres hasta robo. Disfrute de una cobertura adaptada a su estilo de vida y presupuesto, incluida la protección de responsabilidad. Descubra tarifas asequibles y adapte su póliza para su tranquilidad. 03 Seguro De Auto Conduce con confianza con nuestro seguro de automóvil personalizado. Nuestros planes cubren todo, desde colisiones hasta robo, protegiéndolo a usted, a su vehículo y a otros. Disfrute de tarifas competitivas y opciones de cobertura flexibles. Tenga tranquilidad: descubra cómo obtener su póliza hoy. 04 Seguro Commercial Impulsa tu negocio con nuestro seguro comercial completo. Cubriendo todo, desde daños a la propiedad hasta responsabilidad civil. Disfrute de soluciones personalizadas, gestión de riesgos y tarifas asequibles. Contáctenos para salvaguardar los activos de su negocio y garantizar operaciones fluidas. 05 Medicare Administre su atención médica sin problemas con nuestros planes de seguro Medicare. Al brindar cobertura para una amplia gama de servicios, nuestras opciones mejoran sus beneficios de Medicare y abordan las brechas en los costos de atención médica. Disfrute de asesoramiento personalizado, planes adaptados a su salud y presupuesto y una cobertura integral. Comuníquese para explorar sus opciones de Medicare y asegurar la protección de su salud. INFO Acerca de nuestro negocio Bienvenido a ISG, una correduría de seguros confiable con sede en Springfield, Missouri, que atiende a clientes en Missouri, Kansas, Illinois, Oklahoma, Arkansas, Florida, Colorado y Arizona desde 2009. Hablamos inglés y español con fluidez y estamos comprometidos a brindar servicios excepcionales. servicio a nuestra diversa comunidad. Al colaborar con numerosos proveedores de seguros, garantizamos que nuestros clientes obtengan soluciones de cobertura óptimas y personalizadas adaptadas a sus necesidades únicas. En ISG, nuestra misión es superar sus expectativas ofreciéndole tranquilidad a través de una protección de seguro integral. Nuestro equipo está dedicado a guiarlo a través del proceso de seguro, asegurando que esté bien informado y que sus activos estén protegidos. Permítanos manejar las complejidades de los seguros, permitiéndole concentrarse en lo que es importante. Descubra la diferencia con ISG, donde su tranquilidad es nuestra máxima prioridad. Nuestro equipo Luis Sarmiento Propietario / Agente Perchas Zulema Representante Claudia Botdorf Productor de Salud y Vida Julia Valdés Asistente de oficina Herminia Fernández Productor de todas las líneas Mercedes Sikaffy Representante María Acero Agente Julia Valdés Asistente de oficina Julia Valdés Asistente de oficina ¡Absolutamente el mejor agente de seguros que he conocido! Luis se tomó su tiempo para explicar cada detalle. Comparó “manzanas con manzanas” con lo que tenía con mi anterior proveedor. Lo recomiendo ampliamente para todas sus necesidades de seguros: vida, automóvil, hogar, negocios. ¡Gran oferta, políticas increíbles! Marcel Popa Contamos con pólizas de seguro de vida para los cuatro así como póliza de seguro de hogar a través de la agencia de Luis. Luis tiene mucho conocimiento, es minucioso y extremadamente profesional. Ha sido paciente al responder todas nuestras preguntas y muy rápido en el seguimiento de los problemas. Confiamos mucho en él y lo recomendamos. Emily Johnston ISG brindó un servicio de seguros de primer nivel, adaptando de manera experta la cobertura perfecta para mis necesidades a un excelente precio. Su equipo estaba bien informado y brindó un apoyo excepcional, lo que hizo que todo el proceso fuera fluido y sin complicaciones. Recomiendo ampliamente ISG a cualquiera que busque soluciones de seguros. Tiffany Smith Conseguir Una cita Nombre* Apellido* Correo electrónico* Teléfono* Recibir cotización por SMS Servicio necesario Seguro de vida Seguro de hogar Seguro de auto Seguro comercial Seguro médico del estado Otro ¿Cómo podemos ayudar? Consigue una cotización