At Insurance Solutions Group dba Luis Sarmiento Agency, your privacy is fundamental to our operations.
Insurance Solutions Group dba Luis Sarmiento Agency ("we," "us," or "our") is an independent property and casualty insurance agency committed to delivering insurance products and risk management services. While client information is essential for underwriting, servicing, and administering your coverage, maintaining the strict confidentiality of your personal nonpublic information is paramount.
This Privacy Statement applies to nonpublic personal information collected by us in connection with our property and casualty insurance products and services.
We operate under the following core principles regarding your personal data:
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We do not sell your personal information to third parties for monetary or other valuable consideration.
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We maintain strict physical, electronic, and procedural safeguards compliant with federal and state regulations to protect your nonpublic personal financial information.
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We collect and utilize client information strictly to the extent required to conduct our business, service policies, process claims, and fulfill regulatory requirements.
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Mobile information non-sharing: No mobile or text messaging opt-in data will be shared with third parties or affiliates for marketing or promotional purposes.
1. Gathering of Information
We collect nonpublic personal information about you from the following sources:
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Direct Applications & Forms: Information provided directly by you on quotes, policy applications, or related insurance intake documentation (e.g., name, address, Social Security Number, vehicle details, driver's license numbers).
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Digital & Online Interactions: Technical data collected directly or indirectly through your usage of our website, web forms, internet service providers, data analytics tools, and digital platforms.
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Transactional Activity: Information regarding your policy history, premium payments, billing records, coverage selections, and loss/claims history with us, our partner carriers, or independent brokers.
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Third-Party Verification & Consumer Reports: Information obtained from consumer reporting agencies, motor vehicle departments (MVRs), Comprehensive Loss Underwriting Exchange (C.L.U.E.) reports, government records, and marketing partners as permitted by law.
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Medical & Protected Information: Health or medical records obtained strictly when necessary for underwriting, servicing, or processing specific property, casualty, or liability claims.
We gather and utilize this data solely in accordance with applicable state and federal insurance regulations or to fulfill your direct request for coverage.
2. Sharing of Information
We disclose nonpublic personal information only as permitted or required by law to facilitate the insurance transaction requested by you.
We may share nonpublic personal financial information with non-affiliated third parties under the following operational circumstances:
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Insurance Carriers & Service Providers: Financial service providers and risk-bearing carriers, general agents, reinsurers, claims adjusters, and third-party administrators necessary to quote, underwrite, bind, and administer your policy.
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Operational Vendors: Non-financial vendors assisting in our operations, such as legal counsel, IT infrastructure providers, payment processors, and fraud-detection networks.
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Legal Requirements: Government agencies, regulatory authorities, or law enforcement entities in response to subpoenas, court orders, or mandated statutory reporting.
MANDATORY A2P 10DLC / TEXT MESSAGING PRIVACY DISCLOSURE
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties or affiliates.
We will not disclose personally identifiable medical information to non-affiliated companies for any purpose other than the underwriting, rating, or administration of your insurance policy or claim, unless explicitly authorized by you or required by law.
3. Safeguards & Access Controls
We restrict access to your nonpublic personal information strictly to those employees, licensed producers, and authorized representatives who require access to deliver products, manage coverage, or service your account.
We maintain administrative, physical, and technical safeguards designed to protect against unauthorized access, loss, alteration, or disclosure of your data.
4. State-Specific Rights & Access
Depending on your state of residence, you may possess specific rights regarding your personal data, including:
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The right to access recorded nonpublic personal information maintained in our systems.
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The right to request correction, amendment, or deletion of recorded personal information that you believe is inaccurate.
To submit an information-access or correction request, provide your full legal name, policy or account number, and a detailed description of your request using the contact channels below.
5. Contact Us
For questions regarding this Privacy Statement, or to exercise your privacy rights, contact us at:
Insurance Solutions Group dba Luis Sarmiento Agency
Attention: Compliance / Privacy Officer
Mailing Address: 1308 E. Sunshine ST Springfield, MO 65804
Direct Phone: 417-889-1907
Compliance Email: team@isglsa.com